Document Upload

1. Why we verify

Before you obtain full access to your account and before any withdrawal, we are required to confirm that you are 19 years of age or older, a resident of British Columbia, and the person you say you are. This identity, age and residency verification (KYC) is a legal duty under our anti-money-laundering obligations (the Proceeds of Crime (Money Laundering) and Terrorist Financing Act) and under British Columbia gaming rules. It helps keep play safe, lawful and protected against fraud.

Verification confirms three things: that you are 19 or older, that you are resident in British Columbia, and that you are the person the account belongs to. The first two are the boundary of the authority under which gaming operates here. The third protects you — it is what stops someone else withdrawing in your name.

2. What to upload

Please provide a clear copy of a valid government-issued photo identification (for example a driver's licence, passport or BC Services Card with photo) and, where requested, proof of your British Columbia residential address (for example a recent utility bill or bank statement). Documents must be clear, show the full document including all four corners, be current and unexpired, and match the details on your account.

One document proving identity and, where your identity document does not show a current British Columbia address, one proving residency. Photograph the whole document, including its edges, in reasonable light. Most rejections are for a corner cut off or a flash reflection across the details, not for anything to do with the document itself.

What is accepted, and what usually fails

Government-issued photo identification Unexpired, showing your full name and date of birth
Proof of a current B.C. address Only if your ID does not already show one
A cropped photograph All four edges of the document must be visible
Flash across the details If a line cannot be read, the check cannot be completed

3. How to upload securely

Sign in to your account and open the Document Upload tool. Upload your files in a supported format, following the on-screen prompts. The connection is encrypted, and your documents are sent directly to our verification team. Do not send identity documents by ordinary email.

Upload through your account rather than sending documents by email. Email is not an encrypted channel and a copy of your identity document remains in the mailbox of everyone it passes through.

4. Review timeline and what happens next

Our team reviews submitted documents as quickly as possible. Until verification is complete, your account may be restricted and withdrawals held. If a document is unclear or further information is needed, we will let you know what to provide. Once verification is successful, full access and withdrawals are enabled.

You are notified when a document is accepted, and told specifically what was wrong if it is not, so a second attempt does not have to be a guess. Completing verification before you request a withdrawal means the withdrawal is not held while it is done.

From upload to a verified account

1 Upload through your account Not by email — email is not an encrypted channel
2 The document is reviewed By the staff who carry out the check, and no wider
3 You are notified of the outcome Including what was wrong, if anything was
4 Withdrawals are no longer held Verification done in advance is verification not waited on

5. How your documents are protected

As a public body, BCLC handles your information in accordance with the Freedom of Information and Protection of Privacy Act (British Columbia). Your documents are encrypted, access is limited to authorised staff on a need-to-know basis, and information is retained only as long as required by law before being securely destroyed or de-identified. See our Privacy Policy for details.

Documents are handled under the Freedom of Information and Protection of Privacy Act. Access is limited to the staff who carry out the check, and retention is limited to the period set out in the Privacy Policy.

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